Shipping Policy

When products ordered are in stock, orders are typically processed within 7 business days and shipped within 10 days business days. Please note that order processing and shipment may halt during weekends and holidays.

During the COVID-19 pandemic, shipping times have been impacted at a global level. Please allow extra time for Canada Post and USPS deliveries. By purchasing from The Dark Side of The Spoon, you agree to remove all liability for late orders. We apologize for the inconvenience.

Shipment rates

Standard shipping within Canada and the United States is free. Orders outside of Canada and the United States will require a $5 USD shipping charge on all orders.

Shipment confirmation and order tracking

Orders that are placed on The Dark Side of The Spoon will be able to be tracked at Chit Chats. Please view your correspondence email after ordering your tracking number. To track your order, please visit the following page: https://chitchats.com/tracking

Taxes and Customs Fees

The Dark Side of The Spoon is not responsible for any customs fees and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Dark Side of The Spoon is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

The Dark Side of The Spoon ships to all countries around the world. For countries outside of Canada and the United States, a $5 USD shipping charge will be appended to your order. Please allow up to 30 business days for your package to arrive.

To track your order, please see your shipping confirmation email and visit: https://chitchats.com/tracking

For more information: Contact Us