Shipping Information
Learn more about our shipping policies and commonly asked questions around shipping.
Shipping Policy
Last Updated: May 14, 2024
Shipping Timelines
When products ordered are in stock, orders are typically processed within 1 to 4 business days and shipped out via our shipping carriers.
Shipping times range from 1 to 4 business days in Canada, and 7 to 20 business days Internationally.
The average total delivery time (lead time + shipping time) is 3 to 11 business days in Canada, and 8 to 24 business days Internationally.
Shipment Rates
Please note that these shipping rates are subject to change. We are constantly working to improve shipping costs for our customers.
Canada
- Flat Rate Shipping is $10 CAD
- Free Shipping is available for orders over $99 CAD
Everywhere Else
- Flat Rate Shipping is $20 CAD
- Free Shipping is available for orders over $199 CAD
Shipment confirmation and order tracking
Orders that are placed on The Dark Side of The Spoon will be sent via FedEx or Canada Post. Please view your correspondence email after ordering your tracking number. To track your order, use the Universal Parcel Tracking tool which will accept tracking numbers from all major shipping carriers.
Taxes and Customs Fees
The Dark Side of The Spoon is not responsible for any customs fees and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Dark Side of The Spoon is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
The Dark Side of The Spoon ships to all countries around the world. Please allow up to 24 business days for your package to arrive if you live in areas that are far away from Canada.
To track your order, please see your shipping confirmation email and use the use the Universal Parcel Tracking tool to track your package.
For more information: Contact Us
Shipping FAQs
How long will it take to get my order?
Average total delivery times:
- Canada: 3 to 11 business days
- International: 8 to 24 business days
There are two factors that effect timelines: lead time and shipping time.
Lead time is the time that it takes for our team to craft, pack up, and drop off your order to the shipping carrier. Lead times are typically 1 to 4 business days.
Shipping time is the time that it takes for your order to from the shipping carrier to your address. In Canada expect 2 to 7 business days, and Internationally 7 to 20 business days.
All packages come with a tracking number so that you can stay in the loop about when your package will arrive. All customers are responsible for putting the correct address in to ensure that there are no issues.
How do I know that my order has been shipped?
After placing an order, you will get an email confirming your payment. Your order will then go into Processing. At this stage, we will pack up your order and get it ready for shipment.
Once your order has been shipped, your order will move into Completed status. You will recieve an email with your tracking number and confirmation that we have shipped out your order.
If it has been longer than 14 business days and you have not recieved any email with a tracking number, please get in touch with our team.
Where do you ship to?
We currently ship to Canada, United States, Europe, United Kingdom, and Australia.
How do I track my order shipment?
Untracked Canada orders will be sent by Canada Post and USA orders will be sent with a Canadian affiliate and USPS
To make things easy, you can use the Universal Parcel Tracking tool that will accept tracking numbers from all carriers.
How much does shipping cost?
Our shipping rates vary based on your location. Here are our current shipping options and rates:
Canada
- Flat Rate Shipping is $10 CAD
- Free Shipping is available for orders over $99 CAD
Everywhere Else
- Flat Rate Shipping is $20 CAD
- Free Shipping is available for orders over $199 CAD
Who do you use as your shipping carrier?
We currently use FedEx as our primary shipping carrier, but for some international shipments we use Canada Post. All orders come standard with a tracking number that will be provided to you via email once we have shipped out.
Where do you ship from?
We currently ship out of British Columbia, Canada.
In the future we will be diversifying our inventory across global warehouses which will improve shipping times and costs globally.
Need Help? Get in Touch
- Email: [email protected]
- Phone: +1 (604)-506-3818
Alternatively, fill out the form below the leave us a message.
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